Managing customer relationships

A customer relationship manager (CRM) is necessary for businesses to manage their customer relationships. This includes current customers and new customers (prospects). Management of the relationship can include sales, service, warranty, and other interactions with customers. Most business types need and can use CRM systems. These include business to business (B2B) companies, service companies, business

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Prevent internal fraud – the most important steps

The frequency of small business fraud is 28% of all small companies. The median loss is between $100,000 and $300,000. Business Fraud Prevention The Problem Fraud and embezzlement are rampant in small companies of less that 100 people. Common schemes of fraud and embezzlement include: Signing checks without authorization Phony vendors Wire transfer schemes Cash

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